Refunds for cancelled or postponed events

{{ $root.currentUser.info.firstName}}

For buyers
Find events
Outlets
- What's new on the platform
- Entrio blog
- Entrio for entertainment events
- Entrio for corporate events
- {{ $root.currentUser.info.firstName}}My events
  - All my events
  Organize event

- My collected tickets
- User profile
- Log out
- Required field E-mail is not in the valid format
  
  Required field
  
  This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply.
  
  or
  
  First time here?
  
  Required field E-mail is not in the valid format
  
  Register via email
  
  Required field E-mail is not in the valid format
  
  Required field E-mail is not in the valid format Email addresses do not match
  
  Required field
  
  Password must be at least 8 characters long and contain at least one uppercase letter, one lowercase letter, and one number.
  
  Required field
  
  Required field
  
  or
  
  I want to periodically receive info about new events which might interest me
  
  I read and completely agree with the Entrio General terms of service and Data protection notice
  
  Please accept the terms of service to continue
  
  This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply.
  
  Already have Entrio account?
  
  Required field

Entrio needs Javascript in order to work correctly.
If you need help with enabling Javascript please take a look at this link

There are no canceled or postponed events with enabled refunds at this time.

Select the event for which you want a refund:

This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply.

Ticket code

Required field

In order to get a refund for your purchased tickets, please go to your Entrio account at My tickets, sign in with the same login information you purchased tickets with, and find the order you want to refund. Next to the order number, click the "Request a refund" button and follow the further instructions.

In order to make a refund, we need some basic information about the tickets you want the refund for:

Bank account for a refund

IBAN

IBAN - You entered invalid data. Please try again.

Required field

Account holder

Required field

Address (street name and house number)

Required field

City

Required field

Postal code

Required field

Country

Required field

Your email address to which we can send a refund confirmation

Required field E-mail is not in the valid format

Tickets from the same order for which you want a refund:

Ticket {{$index+1}}

Ticket code

Ticket code is invalid or already refunded

The Ticket code field must be at least 12 characters in length. The Ticket code field can not exceed 20 characters in length. Required field

Clear and readable photo of the original ticket

Required field

+ Add another ticket

Note

In case you have additional info regarding your request, please write it below

Send refund request